Shipping Policy
At My Mama, we want to make sure that your shopping experience is as smooth and hassle-free as possible, from browsing our premium kids' clothing to receiving your order at your doorstep. Here’s everything you need to know about our shipping process:
Processing Time
- All orders are processed within 3-7 business days (Monday to Friday, excluding weekends and holidays). Please note that during peak seasons or special promotions, processing times may take a bit longer.
- Once your order is processed, you will receive a tracking number to follow your package as it makes its way to you.
Shipping Rates
- Standard Shipping (Canada): Orders over $100 CAD qualify for free standard shipping within Canada. For orders under $100 CAD, a standard shipping rate will apply.
- International Shipping: We currently offer international shipping to select countries. Shipping rates will be calculated at checkout based on your location.
Delivery Time
- Standard Shipping (Canada): Estimated delivery time is 3-7 business days, depending on your location.
- International Shipping: Delivery times vary by country and can take anywhere from 7-21 business days.
- Please note that delivery times are estimates, and unforeseen circumstances (e.g., weather delays, customs processing) may affect delivery.
Order Tracking
- Once your order has been dispatched, you will receive an email with a tracking number. You can track your order through the provided link.
- If you have any issues with tracking, feel free to contact our customer service team at contact@mymama.ca
Shipping Restrictions
- Currently, we offer shipping to most Canadian provinces and select international destinations. For more information about international shipping options, please contact our support team.
- Please ensure that the shipping address is correct at checkout. We are not responsible for any errors in delivery due to incorrect address information.
Duties and Taxes
- For international orders, customs duties and taxes may apply, depending on your country's regulations. These fees are the responsibility of the customer and are not included in the shipping cost.
Shipping Policy Updates
- We reserve the right to update or change this shipping policy at any time. Any updates will be posted on this page.
Contact Us
- If you have any questions regarding your order or shipping, feel free to contact our customer service team at contact@mymama.ca We're here to help!
Thank you for choosing My Mama! We’re excited to send your little one’s new favorite outfits your way!